PLAY NOW

Terms & Conditions

Please read the terms & conditions carefully.

By redeeming any bonus on the moneystorm.com website or any other websites or applications that we own (the "Website") you agree to be bound by these Terms and Conditions (the "Terms") and are deemed to have accepted and understood all the Terms.

Please read the Terms carefully and if you do not accept the Terms, do not redeem a bonus on the the Website.

All Terms stated on this page are final unless any Term stated on this page is directly contradicted by something said in any bonus offer itself. In such a case, ONLY the contradicted Terms on this page will be null and void for that particular bonus offer and whatever is stated in the offer will be considered the Terms for that particular bonus offer. Any Terms not contradicted by the bonus offer will continue to remain in full force and effect.

No employee of Moneystorm has the authority to waive any Term mentioned on this page under any circumstances. Please open a ticket with management and file a report if an employee offers to waive any Terms mentioned here.

Term #1 - All bonuses are sticky

Unless stated otherwise with the bonus offer all bonuses offered at Moneystorm Casino are "sticky bonuses". Sticky bonuses can not be withdrawn from the casino, and will be removed from the account when a withdrawal is processed after you completed the wagering requirements and any other requirements such as documentation (see Term #9).

Term #2 - Your deposit is connected to your bonus

At Moneystorm Casino, you play your cash deposits first. Only when you run out of deposited cash do you start playing your bonus balance. As long as a balance is in bonus balance it can never be withdrawn.

Term #3 - Bonus balance is not withdrawable

As long as a balance is in bonus balance it can never be withdrawn.

Term #4 - Maximum cashouts

You will always see a variety of bonuses being offered by Moneystorm via our website and sometimes via emails or other mediums.

All bonuses except "no max cashout" bonuses have a maximum cashout associated with them. The system automatically removes the non-withdrawable balance over and above your max cashout amount along with any sticky bonus when you complete the wagering requirements. The only instance where this does not automatically happen is if there is a communication error on the server or if your total bonus balance does not cover your sticky bonus. In this instance, the system converts your entire bonus balance to "real" balance to give you the opportunity to keep playing and raise your balance above the sticky bonus you received. In such a case, Accounting manually removes the sticky bonus before processing any withdrawal requests.

Depending on the percentage of the bonus there are maximum cashout amounts associated with the bonuses. In accordance to this term, all funds that you are unable to withdraw are zeroed out from your account.

All free chips

Any bonus given to a player where he does not deposit any of his own money in conjunction with the bonus is considered a free chip, unless it is for depositor's compensation (see below). The sole purpose for free chips is to encourage deposits. When a free chip is released, our players can then deposit real money, and have an opportunity to withdrawal the full amount of the free chip after a wagering requirement of 80X has been completed.

The maximum withdrawable amount on any free chip of $50 or more is $50 unless a deposit is made. Any free chip of $49.99 or less is a "play for fun" bonus and cannot be withdrawn unless a deposit is made.

If you currently have funds in your cash balance from a released free chip and would like to make a deposit, you need to contact customer service to have your balance adjusted appropriately. Before your deposit is made, you must have the amount of the bonus released or less in your cash balance. Failure of doing so will result in forfeiting of all winnings and bonuses on the account at that time.

If you would like to start fresh with a deposit bonus, you must request any funds generated from a bonus to be removed (zeroed out) at the time of your deposit. Please note that any free chip related winnings can only be withdrawn via Bitcoin and will never be sent out by any other option unless a deposit is made. You must complete all requirements to qualify for any withdrawal (see Term #9).

Example 1: In a scenario where you get a free chip of $100 and make a minimum deposit of $20, the maximum cashout amount is 1X the amount of the deposit+bonus = $100 + $20 x 1 = $120 after an 80X wagering requirement is fulfilled on the amount of the deposit+bonus. In this case, any additional funds in your account over and above the maximum cashout of $120 will be removed (zeroed out) at the time of your withdrawal.

Example 2: In a scenario where you get a free chip of $49 and make a minimum deposit of $20, the maximum cashout amount is 1X the amount of the deposit+bonus = $49 + $20 x 1 = $69 after an 80X wagering requirement is fulfilled. In this case, any additional funds in your account over and above the maximum cashout of $69 will be removed (zeroed out) at the time of your withdrawal. If there is no deposit made, these funds will be removed (zeroed out) at your request.

Example 3: In a scenario where you get a free chip of $100 the maximum cashout amount is $50. In this case, any additional funds in your account over and above the maximum cashout of $50 will be removed (zeroed out) at the time of your withdrawal.

Once a customer has successfully taken a withdrawal arising from a free chip he may not request another withdrawal from a free chip until he makes future cumulative deposits exceeding the amount of the free chip withdrawal. This does not affect withdrawals arising from real money deposits. Making a deposit after winning on a free chip but before taking a withdrawal does not negate this term.

Compensation bonuses for Depositing Players

Compensation bonuses are given to a depositing player where he does not deposit any of his own money in conjunction with the bonus, and can be requested after a deposit and bonus have been zeroed out (see Term #5). Compensation bonuses come with 87X wagering requirements and the maximum withdrawable amount on a compensation bonus is 1X the amount of the bonus. In a scenario where you get compensation bonus of $75, the maximum cashout amount is $75. In this case, any additional funds in your account over and above the maximum cashout of $75 will be removed (zeroed out) at the time of your withdrawal.

All bonuses of 299% or less

The maximum withdrawable amount on any bonus of 299% or less have a maximum withdrawable amount of 20X the amount of the deposit made in conjunction with the pertinent bonus.

All bonuses of 300% or more

The maximum withdrawable amount on any bonus of 300% or more have a maximum withdrawable amount of 10X the amount of the deposit made in conjunction with the pertinent bonus.

All "Flat bonuses"

All "Flat" bonuses have a maximum cashout equal to the amount of the bonus.

Released bonuses to real money must be played in the software the funds were released from. Due to contract restrictions with software providers there are no exceptions to this rule

Term #5 - Zero outs

Your balance needs to be $1 or below for you to be considered "zeroed out".

You may not have bonus money from 2 bonuses in your account at the same time. Therefore, the system is configured to automatically remove (zero-out) any existing bonus money from your casino account whenever you redeem a bonus. Please remember that this feature only works when you have not completed the wagering requirements on a bonus. The software moves all bonus funds to real money once wagering requirements are completed on any bonus. However, this DOES NOT mean max cashout restrictions are removed from your bonus. ALL max cashout restrictions remain in full force & effect until a "zero out" occurs either due to you playing down your balance or due to a withdrawal. If you make a deposit on top of a max cashout bonus/free chip even if it has already converted to real money due to you making the wagering requirements the most you will be entitled to withdraw at any time would be the maximum cashout available from the bonus that offers the lowest maximum cashout out of all the bonuses you redeemed without zeroing out your balance + any deposit(s) you made that were not connected to said bonus. All wagering requirements from all bonuses claimed since last "zero out" must be met as well. Any additional funds will be zeroed out at the time of the withdrawal.

Term #6 - Wagering requirements

To complete the wagering requirements of any bonus at Moneystorm, you must wager your bonus balance in the games appearing under the "bonuses" tab in the casino lobby. The deposit amount is not included in the rollover requirements and wagering your deposit does not count towards the wagering requirements of the bonus.

Term #7 - Provide a real physical address

No winnings are paid out to accounts with APO/FPO or any kind of P.O.box addresses. Any players who enters such an address in his account will not be paid any winnings and will have his/her deposit returned.

Players who choose to deposit using a credit card must use a credit card under their own name. Credit cards under the name or address of anyone other than the person who opened the account will be considered "third party credit cards." Users of third party credit cards will have any winnings voided and will have all deposit(s) refunded back to the third-party card. Management may also, at its discretion, close the account of any player using third party credit card(s) to prevent suspected fraud. Any payout requests for players who used third-party credit cards will be denied.

Term #8 - Don't open multiple accounts

Only one account per household, person, computer, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school is permitted. No winnings shall be paid if we detect multiple accounts.

Term #9 - You must be 21 years of age or older

You required to submit a picture ID for age verification in case of all withdrawals along with other documentation.

In order to request a withdrawal, you must send us a scanned copy or photo image of your ID / Passport (must be valid) and a copy of a current Utility Bill to verify your address. We require copies of your ID and Address verification to prevent the abuse of our promotions (see Term #8 and Term #13), and to prevent underage gambling.

Term #10 - Account terminations

We reserve the right to terminate the account of any player at any time at our sole discretion.

If an account is being terminated due to violation of any rule on this page or anywhere else on this site then all funds in that account shall be null and void. In case of a term #8 violation (multiple accounts) the manager *may* void only the player's winnings and allow him to continue wagering if the violation was unintentional provided the player agrees to be more careful in the future.

Any individuals who's accounts are terminated by Moneystorm casino may never open another account with us.

Term #11 - Amendments

This page may be amended from time to time. Players are required to consult this page every time before taking a bonus to ensure there have been no amendments to any terms. We never apply any amendments retroactively.

Term #12 - Restricted countries

Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips) :

Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Chad, China, Costa Rica, Croatia, Egypt, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Kazakhstan, Korea, Kosovo, Lebanon, Libya, Malaysia, Morocco, Montenegro, Nambia, Nigeria, Nepal, Nauru, Pakistan, Panama, Peru, Philippines, Republic of Moldova, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Somalia, Sri Lanka, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vanuatu, Venezuela, Vietnam.

Any player from any of the aforementioned "restricted countries" that redeems any bonus of any kind (including free chips) will have his winnings revoked and any active deposits will be returned after subtracting a 15% processing fee.

Term #13 - Zero tolerance for bonus abuse and/or bonus fraud

Promotions and bonuses are there to reward our valued players – We have a zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who we deem to be abusing our promotions. If fraudulent activity or abuse is suspected, we reserve the right to remove bonuses and associated winnings from the account and any associated accounts on any of our websites.

The determination of what constitutes bonus abuse shall be at the sole discretion of Management. Management will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:

Using more than one account
One bonus per household
Wagering the bonus money on excluded games
Taking more than one welcome bonus

Playing welcome bonuses listed on forums or websites in which our players have not signed up from. Example: Players signs up from www.somesite.com and takes a deposit bonus but then redeems welcome bonuses from www.othersite.com . In this case any bonus and winnings will be forfeited and the account will be closed.

Redeeming 3 or more free chips without a deposit. Free Chips are a promotion to encourage deposits. Should any player take 3 or more free chips consecutively without making a a deposit, the bonus and winnings will be forfeited and the account closed.

You are not able to have 2 free chips active at the same time, nor are you able to have an active cash balance won from a free chip along with a free chip balance at the same time. By doing so, you will forfeit all winnings based off of the free chips.

Term #14 - Dormant Accounts

Moneystorm Casino is not a banking or financial institution, and thus, should not be used to hold funds for extended periods of time. In order to comply with licensing and regulatory requirements, we reserve the right to zero out real-cash balances for any account which has not been accessed for sixty (60) consecutive calendar days. Zero-outs can not be reversed once completed. If a player has funds in their real-cash balance, they may prevent the possibility of a zero-out due to dormancy by logging in to the account at least once fifty-five (55) days.

Term #15 - Software Malfunction

MoneyStorm Casino reserves the right to withdrawal or remove any monies from player's accounts that have been deemed as error or computer malfunction due to a game or games paying out incorrectly. The Player's balance will renewed to the previous balance prior to playing said games. If MoneyStorm Casino Management deems the player is cheating or using some tool to cheat the games, all funds will be forfeited and account will be closed immediately, along with any accounts at any website associated with Moneystorm Casino.